Shipping policy

Shipping Policy

Thank you for supporting Regina’s Skincare. Our products are made and packed by hand in small batches, and we’re grateful for every order that comes through our shop.

Order Processing

Most orders are processed and shipped within 1–2 business days.

During holidays, sales, product launches, or periods of unusually high order volume, processing may occasionally take a little longer.

Business days do not include weekends or major holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery location.

Delivery Times

Once an order leaves our shop, delivery times are determined by the shipping carrier and are outside of our direct control.

Estimated transit times shown at checkout are estimates only and are not guaranteed. Carrier delays may occur due to weather, holidays, high shipping volume, or other circumstances.

Tracking

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update.

If tracking shows that your package is still in transit, we recommend allowing the carrier additional time to complete delivery.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make a correction before the order ships, but we cannot guarantee changes once an order has entered fulfillment.

Orders returned to us because of an incorrect or incomplete address may require an additional shipping charge before being resent.

Lost, Missing, or Stolen Packages

Once a package has been accepted by the shipping carrier, Regina’s Skincare is not responsible for carrier delays, lost packages, or packages that are stolen after delivery.

If tracking shows your order as delivered but you cannot locate it, please check around your property, with household members or neighbors, and with your local carrier office.

If a package appears to have been lost in transit, please contact us and we will be happy to help you determine the appropriate next steps with the carrier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include your order number along with photographs of the damaged product and packaging.

We want you to receive your Regina’s products in good condition and will review damaged-shipment concerns individually.

Warm Weather Shipping

Some of our products contain natural ingredients such as tallow, oils, balms, and waxes that may soften or melt during warm weather.

A softened or melted product is generally not damaged and can usually be returned to its normal consistency by placing it in a cool location.

Because temperatures during shipping are outside of our control, we cannot guarantee that temperature-sensitive products will arrive at their original consistency during periods of extreme heat.

International Shipping

Unless otherwise indicated at checkout, Regina’s Skincare currently ships within the United States.

Our Commitment to You

Regina’s Skincare is a small Catholic family business, and we are deeply grateful for every person who chooses to support us.

While the policies above help us set clear expectations, our commitment to serving our customers goes beyond the policy itself. We are committed to providing the highest-quality customer service experience we reasonably can and to treating each concern with fairness, kindness, and personal attention.

If something goes wrong with your order, please reach out. Regardless of what a policy may technically say, we will always do our best to listen, understand the situation, and make things right whenever reasonably possible.

Questions?

If you have any questions about your order or shipment, please contact us by email and include your order number so we can assist you as quickly as possible.

Thank you for supporting our family business and choosing Regina’s Skincare.